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Widerrufsrecht

Effective Date: 2025-09-11

Thank you for shopping at EasyHit Store. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Right of Withdrawal (EU Law)

  • As a consumer in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason.

  • The withdrawal period expires 14 days from the day you (or someone you designate) receive the goods.

  • To exercise your right of withdrawal, you must notify us clearly (e.g., email to order@easyhitstore.com) within the 14-day period.

2. Returns

  • You must return the goods without undue delay and no later than 14 days from the day you inform us of your withdrawal.

  • Items must be returned unused and in the same condition as received, with original packaging and accessories.

  • You are responsible for return shipping costs, unless the product is faulty or incorrectly delivered.

3. Refunds

  • Once we receive the returned goods, we will refund you all payments received from you, including delivery costs (except additional costs for choosing a more expensive delivery method than our standard option).

  • Refunds will be made using the same payment method you used for the purchase, unless you expressly agree otherwise.

  • We may withhold the refund until we have received the goods or you have provided proof of return shipment, whichever is earlier.

4. Exceptions to Withdrawal Rights

The right of withdrawal does not apply to:

  • Goods made to your specifications or clearly personalized.

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons (if unsealed after delivery).

  • Digital products/services delivered electronically once the download or streaming has begun (with your prior consent).

5. Faulty or Defective Goods

  • If your item is faulty, damaged, or not as described, you have the right to a free repair, replacement, or full refund under EU consumer law.

  • Please contact us immediately at order@easyhitstore.com with your order details and photos of the defect/damage.

6. Exchanges

  • Exchanges are handled as returns + new orders. Please follow the return process and then place a new order for the item you want.

7. Contact Us

If you have any questions about returns or refunds, please reach out to order@easyhitstore.com